Booking & Cancellation Policy

Last updated: July 2026

Welcome

Thank you for choosing Sabaidee Thai Spa.

Our aim is to provide every client with a relaxing, professional and personalised experience. This page explains how appointments work and what you can expect when booking with us.

Booking An Appointment

Appointments can be requested by:

  • WhatsApp
  • Text message
  • Facebook Messenger
  • Telephone
  • Email

Every enquiry is handled personally by Pailin.

Rather than using an automated booking system, appointments are arranged directly to ensure the most suitable treatment and appointment time can be recommended.

Appointments are confirmed once both you and Pailin have agreed a suitable date and time.

New Clients

For personal safety and security, we may ask new clients for basic contact information before confirming an appointment.

This helps us provide a safe and professional environment for everyone.

Arriving For Your Appointment

Please aim to arrive on time for your appointment.

If you arrive a few minutes early, you’re welcome to relax before your treatment begins.

If you’re running late, please let us know as soon as possible.

Late arrival may reduce your treatment time if another client is booked afterwards.

Changing Or Cancelling An Appointment

We understand that plans sometimes change.

If you need to change or cancel your appointment, we kindly ask for at least 24 hours’ notice wherever possible.

This gives us the opportunity to offer the appointment to another client.

We appreciate that emergencies do happen and will always take genuine circumstances into account.

Missed Appointments

If you’re unable to attend your appointment, please let us know as soon as you can.

Repeated missed appointments or cancellations without notice may result in future bookings being declined.

Our goal is simply to manage appointment availability fairly for all clients.

Payments

Payment is made at the end of your appointment.

We currently accept:

  • Visa
  • Mastercard
  • Apple Pay
  • Google Pay
  • Cash

We do not currently accept bank transfers.

Your Health

Please let us know before your treatment if:

  • you are pregnant;
  • you have any injuries or medical conditions that may affect your treatment;
  • you have allergies relevant to your massage; or
  • anything changes between making your booking and attending your appointment.

This helps ensure your treatment is both safe and appropriate.

If you’re unsure whether massage is suitable for you, please speak to your GP or healthcare professional before booking.

During Your Massage

Your comfort is important.

Please tell Pailin at any time if you would like:

  • more pressure;
  • less pressure;
  • a different area to be treated; or
  • a short break during your massage.

Every treatment is tailored to your individual needs.

Respectful Behaviour

Sabaidee Thai Spa provides professional therapeutic massage in a safe and respectful environment.

We ask all clients to treat Pailin, the clinic and other visitors with courtesy and respect.

Any inappropriate, abusive or sexual behaviour will result in the appointment ending immediately and future bookings being refused.

Questions?

If you have any questions before your appointment, please don’t hesitate to get in touch.

Sabaidee Thai Spa

30–32 Lochrin Buildings
Edinburgh
EH3 9ND

Email: hello@sabaideethaispa.co.uk

Telephone: 07940 523353

Thank you for choosing Sabaidee Thai Spa. We look forward to welcoming you.